Support

We usually reply within 2 business days.

Questions, suggestions and bug reports: sales@ssdcreative.com. Including your device model, app version and a screenshot helps us respond faster.

Common issues

Notifications don't arrive

Check that notifications are enabled for Snappet in your device settings. iOS: Settings > Notifications > Snappet; Android: App info > Notifications. The Notifications switch in the app's Settings must be on as well.

Invite link doesn't work

The invited person must sign up with the email address the invite was sent to. If the link doesn't open, paste the code under Household > "Join with invite code".

I bought Pro but it isn't active

Tap "Restore purchases" on the paywall screen. You must be signed in with the same store account. If that doesn't help, write to us with your store receipt.

Cancelling the subscription

iOS: Settings > Apple ID > Subscriptions. Android: Google Play > Payments & subscriptions. Cancellation takes effect at the end of the current period.

Deleting my account

In the app: Settings > Delete account. Alternatively, email sales@ssdcreative.com from your registered address; all your data is deleted within 30 days.